Billing & support
Refund Policy
Effective July 27, 2026
Pensora is developed and operated by Openverse. The way you request a refund depends on whether you purchased on the web or through the Apple App Store. Nothing in this policy limits any mandatory consumer rights that apply to you.
Purchases made on the web
Paddle is the merchant of record for Pensora web purchases and handles payments, receipts, subscription management, and eligible refunds. To request a refund, use the support or subscription-management link in your Paddle receipt, or visitPaddle Buyer Support.
Eligibility and processing are governed by applicable law and Paddle's currentRefund Policy. If a refund is approved, access to the refunded Pensora Pro purchase may be removed.
Apple App Store purchases
Apple controls billing and refund decisions for purchases made through the App Store. Request a refund directly from Apple atreportaproblem.apple.com. Openverse cannot issue an App Store refund on Apple's behalf.
Canceling a subscription
Canceling stops future renewals but does not automatically refund a completed payment. Unless a refund is approved, Pro access normally remains available through the end of the paid billing period. A lifetime purchase is a one-time payment and does not renew.
Having a product problem?
If Pensora is not working as described, contact us first so we can help. Include the email used at checkout and a brief description of the problem, but never send card details.