Billing & support
Refund Policy
Effective September 9, 2026
Pensora is developed and operated by Openverse. The way you request a refund depends on whether you purchased on the web or through the Apple App Store. Nothing in this policy limits any mandatory consumer rights that apply to you.
Purchases made on the web
When web checkout is available, Polar is the merchant of record for Pensora web purchases. To request a refund, contact [email protected]with the email and order identifier from your Polar receipt. Do not send card details or license keys.
Eligibility and processing depend on applicable consumer law and the terms shown at checkout. If a refund is approved, access to the refunded Pensora Pro purchase may be removed.
Apple App Store purchases
Apple controls billing and refund decisions for purchases made through the App Store. Request a refund directly from Apple atreportaproblem.apple.com. Openverse cannot issue an App Store refund on Apple's behalf.
Canceling a subscription
Canceling stops future renewals but does not automatically refund a completed payment. Unless a refund is approved, Pro access normally remains available through the end of the paid billing period. A lifetime purchase is a one-time payment and does not renew.
Having a product problem?
If Pensora is not working as described, contact us first so we can help. Include the email used at checkout and a brief description of the problem, but never send card details.